Crashdocs.org Privacy Policy

Updated 2/21/2011

Note: This policy only applies to www.crashdocs.org (the "Site").

CARFAX ("CARFAX" or "us" or "we") is committed to protecting your privacy. This privacy policy explains the types of information we collect through your use of the Site, how the information is used and protected, and how you can correct or change your information.

What information do we collect? How do we use it?
How does CARFAX protect customer information?
What about Cookies?
Will CARFAX disclose the information it collects to outside parties?
How does CARFAX allow customers to update or change the information it collects?
Privacy policy update
Contact Information
Your consent

What information do we collect? How do we use it? (back to top)
If you do not have a business account with CARFAX and want to order a police accident report (each, a "Police Report"), we will require that you provide your name and other payment information. If you have a business account with CARFAX, you will be asked to enter the username and password that were provided to you by CARFAX. This information allows us to process your order.

To search for a Police Report, you may be required to enter the city and state where the accident took place, the last name of an involved party, the date of the accident, and the report number. This information is used to search our database for the relevant Police Report.

We also track user traffic patterns to uncover ways in which we can improve the Site and make it easier to use. We do not track what individual users read, but rather how many customers look at each page.

When you submit an inquiry to CARFAX through the "Contact Us" page, we require that you provide your name and e-mail address. We will use this information and any other information you provide in your inquiry to process and respond to your inquiry, and improve our products and the Site.

How does CARFAX protect customer information? (back to top)
When you place an order with CARFAX, we offer the use of a secure server. All information you enter to order a Police Report is encrypted via a secure sockets layer (SSL) before it is sent over the Internet to secure servers. Furthermore, all of the data we collect through your use of the Site is protected against unauthorized access. If you have questions about security on the Site, please click here to contact us.

What about Cookies? (back to top)
"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to provide customized and convenient features to you on your initial and subsequent visits to the Site.

We use session cookies and persistent cookies. Session cookies are used to track your activities on the Site during a single visit and are automatically deleted four hours after you exit the Site and close your browser. You have the option to save your username and password, by checking the "Remember Me" box when logging in. This information will be stored in a persistent cookie and eliminates the need to log in each time you return to the Site. A persistent cookie remains on your hard drive for an extended period of time. You can remove this persistent cookie by clicking on the logout button on the left side of the page.

Our cookies do NOT contain any personally identifying information. Most web browsers automatically accept cookies. Even if you have set your browser to refuse cookies, you will still be able to access and use the Site.

CARFAX uses a reputable third party, such as Omniture, to collect and accumulate other anonymous data that helps us understand and analyze the Internet experience of our visitors. For example, we accumulate visitor data relating to referring domains, the type of browsers used, operating system software (e.g. Windows vs. Macintosh), screen resolutions, color capabilities, plug-ins, and JavaScript Enablement. We also record number of visits, paths taken and time spent on sites and pages. This information may be stored in a cookie. However, none of this information is personally identifiable and we only share this information in the aggregate, reflecting overall web site or Internet usage trends.

Will CARFAX disclose the information it collects to outside parties? (back to top)
CARFAX does not, without your permission, sell, trade, rent, or otherwise transfer your personal information to others, except as outlined in this privacy policy. We reserve the right to disclose your personal information in order to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce our Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of CARFAX, our users, or others as required or permitted by law. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers, or other third parties for research purposes. We never, without the customer’s permission, share information about specific individuals or customers with third parties, except as outlined in this privacy policy.

CARFAX may share personal information that is collected on the Site with our agents and contractors to perform services on our behalf. These agents and contractors are required to protect this information in a manner that is consistent with this privacy policy by, for example, not using the information for any purpose other than carry out the services they are performing for CARFAX.

Please note, the Site may contain links to other web sites. CARFAX is not responsible for the privacy practices or the content of these web sites. In addition, you may access the Site through a link on a third party’s web site. By entering the Site through a third party’s web site, you signify your understanding that CARFAX is not responsible for the privacy practices or the content of such web site. Further, it also is possible that by entering through a third party’s web site and using the Site, you may be allowing the third party’s web site to view any information you provide on the Site. If you are concerned about entering through a third party’s web site, you can enter the Site directly at www.crashdocs.org.

How does CARFAX allow customers to update or change the information it collects? (back to top)
You may update or change the information pertaining to your CARFAX business account or unsubscribe to any of our communications by clicking here.

Privacy policy update (back to top)
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy, we will post those changes to the Site. If we make material changes to this privacy policy, we will notify you by means of a notice on the Site thirty (30) days prior to implementation.

Contact Information (back to top)
If you have any questions or suggestions regarding this privacy policy, please contact us by visiting our Contact Us page and submitting a question, or writing to us at:

PCA Program Manager
CARFAX, Inc.
5860 Trinity Parkway
Suite 600
Centreville, VA 20120

Please include your name, mailing address, and e-mail address along with your writing.

Your consent (back to top)
By using the Site, you signify your assent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use the Site. Should we change the way in which we use your personal information, we will get your consent before using your information in this new way.